Privacy Policy

2 October 2026

Family Mission Control is a family organiser for parents, the adults they trust and the people who help at home. This policy explains, in plain English, what the app collects, where it lives and what you can ask us to do with it. The app is operated by The Works Holdings, Dubai, United Arab Emirates ("we", "us", "the operator").

The short version

Your data sits on the operator's own server in Germany, not with a cloud data broker. There are no third-party analytics, advertising or tracking kits in the app. We collect only what the app needs to work, and we delete it when you ask.

Where your data is stored

Everything you enter is stored on a server we rent and control ourselves, located in a Hetzner data centre in Germany. Backups are kept on the same infrastructure. We do not sell, rent or share household data with anyone, and no advertising network or analytics provider receives it.

What we collect

Account details. The email address you sign in with, and a display name and preferred language you choose. We use the email to sign you in, to send sign-in links and to answer support requests.

Household data entered by members. The name of the household, its city and timezone, the people and pets in it, events, tasks, shopping lists, school terms, holidays, reminders, chat messages between members and any notes attached to these. This is the content of the app and it is created entirely by the household's own members.

Optional photos. Members can attach a photo to a person, a pet, a task or a shopping item. Photos are stored in a private bucket on our server and are visible only to members of that household.

Health, documents and money. If members choose to, they can keep health records and medicines for people and pets, scans or photos of documents (for example school letters, vaccination cards, insurance papers or passports), and household budgets and receipts. Owners and adults see all of this. Helpers can see everyone's emergency card (allergies, medical conditions, doctor and emergency notes), the household's medicines and the medicine schedule for everyone in it, the pets' health records, and the last 48 hours of medicine given, which they can add to. They see only their own documents and never the rest of people's health records or their visits, budgets or receipts.

Voice notes. Members can record voice notes in the household chat, and everyone in the household chat can hear them. The microphone is used only while recording.

Optional location at pick-up check-ins. When an adult or helper confirms a school pick-up or drop-off, the app can record the time and, if the member allows it, the location of the phone at that moment. A member can also choose to attach their location to a chat message; it is sent only when they tap it. Location is captured only when a member chooses one of these, never in the background, and it can be switched off in the phone's settings at any time.

Device tokens for notifications. If you turn on notifications, the app stores the token your phone provides so that reminders can be delivered. Notification delivery runs through Apple and Google, as it does for every app on those platforms.

Subscription status. Whether the household's subscription is active, in its trial or lapsed. Payment itself is handled by Apple's App Store; we never see your card details.

What we do not collect

No advertising identifiers, no cross-app tracking, no contact-list uploads, no browsing data. The app contains no third-party analytics or advertising software. If the app hits an error, it sends us a short technical report (the screen, the app version and the phone's platform) to our own server, so we can fix it. It does not include the content of your household. Apple and Google may also share crash data with us under your phone's settings.

Children

Children do not have accounts. A child under 13 has no login of any kind. Information about a child (name, birthday, school terms, pick-up details, a photo if a parent adds one) is entered by that child's parent or guardian and is visible only to the members of that household. A parent can remove a child's profile, and everything attached to it, at any time from inside the app.

Who can see household data

Only the members of that household, according to their role. Owners and adults see everything in the household. Helpers see the tasks assigned to them, the shopping lists, the household chat, their own documents, everyone's emergency card (allergies, medical conditions, doctor and emergency notes), the household's medicines and medicine schedule, and the pets' health records. Household data is never shown to another household. Our own staff access the database only to run the service, fix a fault or act on a request you have made.

Calendar feeds and invite links

A household can create a private calendar link that shows its events, birthdays, school terms and holidays in another calendar app. The link contains a long random token; anyone who has it can read that calendar, so treat it like a password. You can revoke a link at any time and a new one can be created. Invite links work the same way and expire after seven days or when used.

How long we keep it

For as long as the household exists. When a household is deleted, or when you ask us to delete your account, the data is removed from the live database straight away and drops out of backups within 30 days. If a subscription ends, the household becomes read-only and nothing is deleted; you can export or delete your information at any time.

Your rights

You can ask us to show you the data we hold about you, to correct it, to export it or to delete it. Write to office@theworksholdings.com from the email address on your account and we will act within 30 days. Deleting an owner's account deletes the whole household, so we will confirm with you before doing that.

Security

Connections to the app are encrypted. Data is held behind row-level access rules so that each member can read only what their role allows. Access to the server is limited to the operator and is over an encrypted private network.

Changes

We will update this policy as the app changes and show the date of the current version at the top. Material changes will be announced inside the app.

Contact and governing law

The Works Holdings, Dubai, United Arab Emirates. Email office@theworksholdings.com. This policy and any dispute arising from it are governed by the laws of the United Arab Emirates.